Terms & Conditions

Handmade Goods

It’s important to understand that nothing we sell at Lanna Charm is mass-produced. This means that real people have made what you’re buying – and handcrafted goods often contain slight “imperfections”, this is perfectly normal of course and part of the charm of buying something that has been crafted by hand. In fact, we hope that’s one of the reasons that you’re buying from us!

Having said that, please don’t mistake handcrafted for “low quality” or “poorly finished” – we have very high standards here at Lanna Charm, and every item we send out is thoroughly checked to make sure it meets those very high standards.

Pricing & Shipping

All our prices are specified in U.S. Dollars unless specifically stated otherwise. All goods are shipped from our main office in Thailand using the Royal Thai Postal Service, or U.P.S. All shipping costs are quoted in U.S. Dollars. Shipping from Thailand can sometimes be expensive which is why we offer a range of shipping services to cater for your budget: -

1. Economy Air: Goods are sent via Economy Air (SAL) and can take up to 21 days to reach their destination.
2. Express Air: Goods are sent via air mail and can take anywhere between 10-14 days to reach their destination.

Insurance is available on request.

Only Economy Air and Express Air prices are quoted, but Surface Mail is also available. Please contact us if you prefer this option.
Also, if you need your order in a hurry, we can ship with U.P.S., which is only about 4 days delivery time, anywhere in the world. Feel free to contact us for a U.P.S. shipping rate.

Tax

Please note that prices published on this website or quoted to you via email do not include taxes that may or may not be applied to imports in your state/country.

Unlike items you buy in your local store, imported products from another country do not include any tax, so your government sees fit to charge a tax on the import. This is normal and is sometimes called sales tax, import duty or VAT. Sometimes, for orders of a lower value, you will not be charged any tax.

The rules differ from country to country, and tend to be interpreted differently by different Customs officers. The rules are also subject to change without notice. For all of these reasons, it is not possible for us to let you know the likely amount in advance.

If you are concerned about the tax you may have to pay, you can usually get a accurate estimate from your government Customs / Revenue department website.

Returns Policy

We accept returns for any reason providing items are returned within 2 weeks (14 days) of purchase. A full refund will be given for the cost of the item, free replacements or a credit.

If your item arrives damaged or broken please contact us immediately for an insurance claim and replacement.*

Any Questions?

As always, if you have any questions or feedback about what you have read here, please don’t hesitate to contact us, we’ll respond promptly and do our best to clear up any problems.